This Privacy Policy explains how Weathertight Roofing Inc. collects, uses, and discloses personal information of its customers, prospective customers, and visitors to its website at https://weathertightroofing.com .
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, such as when you fill out a web form, schedule an appointment, contact us for customer support, or communicate with us via text message. This may include your name, address, email address, and phone number.
Information collected from your device: Our website uses tracking technologies such as cookies, web beacons, and pixels to automatically collect technical information from your device, including your IP address, browser and operating system details, geographic location, and how you interact with our website. These tools may also personalize your experience. Disabling cookies may affect website functionality. Learn more at https://www.allaboutcookies.org.
Information from communications: We may collect information related to your engagement with our emails and text messages, such as open and click rates or IP address, using embedded tracking technologies.
USE OF PERSONAL INFORMATION
We use the information we collect to:
- Provide services and customer support
- Communicate with you about appointments, updates, and service-related information
- Send promotional communications, with your consent
- Improve our website and services
- Payment information – When you make a payment to Weathertight Roofing Inc., payment and transaction information may be collected and processed by our third-party payment processor, Merchant One and/or Clover. This may include transaction amount, date and time of payment, payment method, cardholder name, billing information, invoice details, and information needed to complete, verify, refund, or reconcile the payment. We do not store full credit card numbers on our website.
We use Google and RingCentral for SMS and email communications. SMS consent data, including mobile numbers and opt-in information, will not be shared with third parties or affiliates for marketing purposes.
DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information with third-party service providers who help us operate our business, including:
- Google and RingCentral – for email and SMS communications
- MerchantOne (Clover) – for secure payment processing (View Clover’s Privacy Policy)
We do not share mobile opt-in data or SMS consent with any third parties or affiliates for marketing or promotional purposes.
SMS TERMS AND CONDITIONS
SMS Consent Communication:
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Weathertight Roofing Inc. you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Invoice Links
- Customer Support and Inquiries
- Job Photos
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointments, billing, and/or job photos. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Weathertight Roofing Inc. in the following ways: By submitting an online form.
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link) Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and [Terms and Conditions] pages.
- Message frequency may vary
